How do I file an auto insurance claim with Liberty Mutual?

When dealing with vehicle damage, you may want to learn how to file an auto insurance claim. In particular, you may want to know how to file an auto insurance claim with Liberty Mutual.

The process to file an auto insurance claim with Liberty Mutual depends on whether you are filing against an existing customer or are a policyholder yourself. Either way, you can handle this process online, and the company claims that it should only take five to 10 minutes to do this from start to finish.

How to File an Auto Insurance Claim if You’re a Liberty Mutual Customer

As a Liberty Mutual customer, you should have an online account already. Log in to this site and answer the questions. You need to submit documentation, such as photos of the damage, a copy of the police or accident report if applicable, and any supporting information.

The company will then assign a case representative who will contact you to explain the following steps. They will tell you if you need to file a police report after an accident.

If you prefer, you can always file a claim using the company’s mobile app. If you don’t have access to the Internet, you should call Liberty Mutual through its toll-free number.

Read more: What documentation do I need to file an auto insurance claim with Liberty Mutual?

How to File an Auto Insurance Claim Against a Liberty Mutual Customer

If you are filing against a Liberty mutual customer or are a representative of an insurance company filing a claim, you should prepare to submit the same level of documentation.

However, in this case, you can log onto the company’s website and enter the customer’s policy number plus the last name of the insured. You can then access the step-by-step process to give the rest of the information.

Read more: How long does it take for Liberty Mutual to process an auto insurance claim?

What Happens After You File an Auto Insurance Claim with Liberty Mutual

As a customer, the next step should be to review the damage at a repair shop. Liberty Mutual has a guaranteed repair network, and there may be advantages to choosing a shop from that list, especially if you want to avoid an incident of when insurance won’t pay the repair shop’s quoted price.

Once the shop has completed repairs, Liberty Mutual will pay them directly if it is a part of the guaranteed repair network. However, remember that you will be responsible for paying the out-of-pocket deductible at that time.

What is an auto insurance deductible, and how does it work? An insurance deductible is the amount that you cover out of pocket for any damages. The insurance company will pay a repair shop the cost of repairs, minus your deductible, which you’ll have to pay yourself.

If you paid upfront, the insurance company will reimburse you the cost of repairs minus your deductible.

Liberty Mutual may also extend the use of a rental car at discounted rates with a chosen provider or through the company of your choice.

Read  more: What is Liberty Mutual’s policy on rental car coverage during the claims process?

A Simple Way to File an Auto Insurance Claim With Liberty Mutual

The process to file an auto insurance claim with Liberty Mutual depends on whether you are a policyholder or claiming against one. However, the company claims it shouldn’t take more than 10 minutes to file using the step-by-step process on its website.

While your claim is in process, you can always log in to your online account to check its status. You’ll be able to contact your claims representative at that time for further information.