How do I file an auto insurance claim with American Family?

If you have accident damage to your car, you may be scrambling to find out how to file an auto insurance claim. Moreover, you may want to know how to file an auto insurance claim with American Family.

We understand that you may be keen to get on with the process, so we’ve asked the questions for you and provided the answers below.

You Have Several Ways to File an Auto Insurance Claim With American Family

If you are an American Family policyholder, you can file an auto insurance claim in four different ways. You can contact an agent if you already have one or reach out through the customer service line.

Read more: How long does it take for American Family to process an auto insurance claim?

Alternatively, you can go online and access the company’s site through its web portal or mobile app. However, if you are claiming against a policyholder, you can call the toll-free number or start the process through the website. (For more information, read our “How do I file a claim with Travelers for auto insurance?“)

You Need to Provide Certain Information to Process an Auto Claim with American Family

Whether you discuss the claim in person with a representative or answer the step-by-step questions online, you need a certain amount of information before proceeding. For example:

• The identity of the involved parties, including names, addresses, and insurance details
• Description of the incident
• Photos or videos of the damage
• Names and contact details of any witnesses at the scene
• Police report (if you have one available)

If the damage is severe, you may need to take the vehicle to a certified repair shop so an expert can review and provide a report for your insurance adjuster. You may also need to file a police report after an accident if anyone was injured.

The Next Part of the American Family Claims Process

Once an adjuster has reviewed the information, they’ll provide you with an estimate. You can then decide how to proceed. If you want to repair the vehicle, you can go to your own body shop or opt for a facility the insurance company recommends.

Sometimes, a recommended facility will give you a lifetime warranty once they finish the repairs. However, if you use your own body shop, find out what to do if insurance won’t pay the repair shop’s quoted price.

Don’t forget that you will usually need to pay the deductible. What is an auto insurance deductible, and how does it work?

The insurance company will either pay the repair facility the net amount or deduct it from any check they may send you. If you want more information about this part of the process, you may want to read: “

You Have Options If You Want to File an Auto Insurance Claim With American Family

American Family allows you to file an auto insurance claim and one of four different ways. You can contact an agent, call the customer service line, or file a claim digitally through the website or mobile app.