Can I track the progress of my auto insurance claim with State Farm?

When you’ve been in an accident, you may first want to know how to file an auto insurance claim to pay for any repairs. But once you have filed, you may want to track the progress, so you can return to normal as soon as possible.

We understand that you’re keen to discover what’s happening, so we’ve asked the question: how do I track my auto insurance claim with State Farm?

You Can Track the Progress of Your Auto Insurance Claim With State Farm

If you want to find out how your auto insurance claim is progressing, State Farm allows you to view its status by logging in to your account. When you first take out your policy, the company will ask you to create an online account. Then, you can access your account through a web browser or a mobile app.

If you are not a State Farm customer but have filed a claim against a policyholder, you will need to create or log in to an account to view the claim status. You can access the information when you input your claim number.

How State Farm Processes Your Claim

State Farm uses a simple step-by-step process using a multiple-choice format. You can provide this information online, through the app, or by talking to an agent.

They will ask you to upload photos and other documentation, and they have a photo estimation tool which you can use if the damage is relatively minor. However, if the damage is significant, you may need to take the vehicle to a repair shop for an estimate.

Once State Farm has all the information they require, they’ll estimate the repair costs, and you can view this information in your account. To learn more about the claims process, you can also read: “How do auto insurance companies pay out claims?”

Make Sure You Send Full Information to State Farm So They Can Process the Claim Successfully

There will likely be fewer delays in processing your claim if you provide full information to State Farm as soon as possible. Remember to take pictures of the accident scene and get the details from any other involved drivers (including their insurance information).

You can use the State Farm app if you have it on your mobile device at the time, which will also guide you through the necessary information. You may also want to know: “Do you need to file a police report after an accident?”

Read more:

• Does State Farm cover medical bills resulting from the accident?
• What information do I need to file an auto insurance claim with State Farm?

What Happens When State Farm Finishes the Claim Review

When State Farm has finished its review, the company will allow you to enroll in its Select Service Program.

Then, you will take the vehicle to a repair shop nominated by the insurance company, where you will get a guaranteed completion date and a lifetime limited warranty on the repairs. You can also take advantage of the pickup and delivery service.

If you would rather nominate a repair shop, State Farm will deal with that company and usually pay them directly. However, if there is any dispute between the shop and State Farm, you may want to know: “What if insurance won’t pay the repair shop’s quoted price?”

You Can Track Your Auto Insurance Claim With State Farm

If you are a policyholder, you can track the progress of your auto insurance claim with State Farm by logging into your account and viewing the status. You can do this via a web browser or through the mobile app, and you can also call a toll-free number if you prefer.

If you’re not a policyholder and tracking the progress of a claim against a policyholder, you’ll still need to create an account and enter the claim tracking number.